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Description - Crucial Conversations by Kerry Patterson

How do you discuss the future of your child with a teacher who recommends he retake a year of school? What if your child has described this same teacher as constantly singling him out and tormenting him over the course of a year? This volume provides an approach to those conversations in life that are both most difficult and most necessary. By outlining specific strategies that can create mutual respect, mutual understanding, and increase emotional safety, rather than focusing on ways to "get the upper hand" in an argument, the manual seeks to open channels of communication which would otherwise remain barred. The authors offer defence-lowering techniques that encourage freedom of expression and enable effective understanding. Some examples of "crucial conversations" discussed include: a boss's misuse of authority; whom, if anyone, to lay off when a company faces financial peril; the overhang of a neighbour's tree which is damaging your property; an unsatisfactory or unhealthy relationship with a loved one; firing an employee; how to talk to children about boundaries and the consequences of breaking them; and anything that could result in legal action.

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Book Details

ISBN: 9780071401944
ISBN-10: 0071401946
Format: Paperback
(227mm x 150mm x 16mm)
Pages: 256
Imprint: McGraw-Hill Contemporary
Publisher: McGraw-Hill Education - Europe
Publish Date: 1-Jul-2002
Country of Publication: United States

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Author Biography - Kerry Patterson

Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler are top international corporate consultants and cofounders of Vitality Alliance, Inc., and VitalSmarts. Together they have developed dozens of corporate training programs for dozens of Fortune 500 companies.

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