Description - Customer Service and Beyond by Dawn Mushill
In a nation where price alone once dictated consumer decision, a bruised economy and resulting surge of fierce competition have shifted the focus from cost to service. As the humanizing of the customer encounter glides into the spotlight, it's a new dance. Unfortunately, not everyone knows the steps.and some of us are clumsy.
Buy Customer Service and Beyond by Dawn Mushill from Australia's Online Independent Bookstore, Boomerang Books.
(229mm x 152mm x 17mm)
Thomas Noble Books
Publisher: Thomas Noble Books
Book Reviews - Customer Service and Beyond by Dawn Mushill