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Description - Customer Service and Beyond by Dawn Mushill

In a nation where price alone once dictated consumer decision, a bruised economy and resulting surge of fierce competition have shifted the focus from cost to service. As the humanizing of the customer encounter glides into the spotlight, it's a new dance. Unfortunately, not everyone knows the steps.and some of us are clumsy.

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Book Details

ISBN: 9781934509227
ISBN-10: 1934509221
Format: Paperback
(229mm x 152mm x 17mm)
Imprint: Thomas Noble Books
Publisher: Thomas Noble Books
Publish Date: 1-Sep-2008

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