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Description - Customer Service Over the Phone: Techniques and Technology for Handling Customers Over the Phone by Stephen Coscia

Exceptional customer service is crucial to a successful phone-based business. Quality service can secure customer loyalty, while poor service can lose it. This concise guide examines every important scenario that a customer service representative is likely to encounter and shows how to best handle each situation. It also explains how to make effective use of voice mail, email, fax, and letters. ;

Buy Customer Service Over the Phone: Techniques and Technology for Handling Customers Over the Phone by Stephen Coscia from Australia's Online Independent Bookstore, Boomerang Books.

Book Details

ISBN: 9781138412224
Format: Hardback
(229mm x 152mm x mm)
Imprint: CRC Press
Publisher: Taylor & Francis Ltd
Publish Date: 29-Jun-2017
Country of Publication: United Kingdom

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