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Description - Getting Past No by Roger Fisher

How can you get to 'yes' when the other person says 'no'? How can you negotiate successfully with a difficult client, an irate customer, a stubborn relative or a deceitful colleague? What approach works best with people who use stonewalling, threats and tricks to get their way?GETTING PAST NO allows you to discover how to-* Stay cool under pressure* Disarm angry adversaries* Stand up for yourself without provoking opposition* Deal with underhand tactics and dirty tricks* Find mutually agreeable solutions* Use power consructively to reach agreement

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Book Details

ISBN: 9780712655231
ISBN-10: 0712655239
Format: Paperback / softback
(198mm x 126mm x 12mm)
Pages: 176
Imprint: Pimlico
Publisher: Vintage Publishing
Publish Date: 9-Jul-1992
Country of Publication: United Kingdom

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