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Description - Hospitality Supervisor's Survival Kit by Cliff Goodwin

For courses introductory courses in Hospitality Management and Human Resource Management. This survival kit contains the tools needed to develop skills in human relations, labor and management relations, and customer service that are essential to effective customer and employee management and supervision. The book is well grounded in theory, yet practical, providing many scenarios, case studies, and role-plays.

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Book Details

ISBN: 9780130498465
ISBN-10: 0130498467
Format: Paperback
(276mm x 210mm x mm)
Pages: 240
Imprint: Pearson
Publisher: Pearson Education (US)
Publish Date: 20-May-2004
Country of Publication: United States

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