Description - Hospitality Supervisor's Survival Kit by Cliff Goodwin
For courses introductory courses in Hospitality Management and Human Resource Management. This survival kit contains the tools needed to develop skills in human relations, labor and management relations, and customer service that are essential to effective customer and employee management and supervision. The book is well grounded in theory, yet practical, providing many scenarios, case studies, and role-plays.
Buy Hospitality Supervisor's Survival Kit by Cliff Goodwin from Australia's Online Independent Bookstore, Boomerang Books.
Publisher: Pearson Education (US)
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Book Reviews - Hospitality Supervisor's Survival Kit by Cliff Goodwin