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Description - ITIL For Dummies by Peter Farenden

ITIL For Dummies provides an easy-to-understand introduction
to using best practice guidance within IT service management. It
breaks down the 5 stages of the service lifecycle into digestible
chunks, helping you to ensure that customers receive the best
possible IT experience. Whether readers need to identify their
customers' needs, design and implement a new IT service, or monitor
and improve an existing service, this official guide provides a
support framework for IT-related activities and the interactions of
IT technical personnel with business customers and users.

Understanding how ITIL can help you

Getting to grips with ITIL processes and the service
lifecycle

Implementing ITIL into your day to day work

Learn key skills in planning and carrying out design and
implementation projects

Buy ITIL For Dummies by Peter Farenden from Australia's Online Independent Bookstore, Boomerang Books.

Book Details

ISBN: 9781119950134
ISBN-10: 1119950139
Format: Paperback / softback
(233mm x 188mm x 21mm)
Pages: 392
Imprint: John Wiley & Sons Inc
Publisher: John Wiley & Sons Inc
Publish Date: 23-Mar-2012
Country of Publication: United States

Book Reviews - ITIL For Dummies by Peter Farenden

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Author Biography - Peter Farenden

Peter Farenden is an IT service management consultant trainer and an ITIL examiner, with over 30 years of experience spanning IT management, business analysis and project management. Peter has been specialising in service management training and consultancy for the last 10 years.

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