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Description - ITIL Foundation Exam Study Guide by Liz Gallacher

Everything you need to prepare for the ITIL exam ?
Accredited to 2011 syllabus
The ITIL (Information Technology Infrastructure Library) exam is
the ultimate certification for IT service management. This
essential resource is a complete guide to preparing for the ITIL
Foundation exam and includes everything you need for success.
Organized around the ITIL Foundation (2011) syllabus, the study
guide addresses the ITIL Service Lifecycles, the ITIL processes,
roles, and functions, and also thoroughly explains how the Service
Lifecycle provides effective and efficient IT services.

Offers an introduction to IT service management and ITIL V3
service strategy

Highlights the topics of service design and development and the
service management processes

Reviews the building, testing, authorizing, documenting, and
implementation of new and changed services into operation

Addresses creating and maintaining value for customers through
monitoring and improving services, processes, and technology

Download valuable study tools including practice exams,
flashcards, a glossary of key terms and more.

If you prefer self-study over the more expensive training
course, but you don't want to skimp on information or preparation,
then this study guide is for you.

Buy ITIL Foundation Exam Study Guide by Liz Gallacher from Australia's Online Independent Bookstore, Boomerang Books.

Book Details

ISBN: 9781119942757
ISBN-10: 1119942756
Format: Paperback / softback
(234mm x 186mm x 17mm)
Pages: 408
Imprint: John Wiley & Sons Inc
Publisher: John Wiley & Sons Inc
Publish Date: 24-Aug-2012
Country of Publication: United States

Book Reviews - ITIL Foundation Exam Study Guide by Liz Gallacher

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Author Biography - Liz Gallacher

Liz Gallacher has implemented improvement programs based on the ITIL framework for many different organizations. Liz holds the ITIL Manager and ITIL Expert certifications and was a member of the ISEB Managers Certificate Examiners panel. Helen Morris has implemented improvement programs for a wide variety of organizations, based on IT Service Management best practice. Helen holds the ITIL Manager and ITIL Expert certifications. She also holds the ISEB Consultancy certificate, and specializes in service management consultancy. Both Liz and Helen are fully accredited ITIL trainers.

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