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Description - Quality Without Borders by David Hutchins

Winner of the Walter E. Masing Book Prize 2019 at the International Academy for Quality.

Perceptions as to the nature of the Quality Sciences and disciplines vary across the world depending on local industrial history. This can cause problems for global organisations who often want to retain the quality policies of the parent company whilst attempting to embrace the approaches familiar to local people. For example, whilst Western organisations have embraced Six Sigma, Lean and other Japanese management techniques, we have tended to adopt them in a hotchpotch fashion, bolting them on without ever understanding the context behind total quality control. In Japan, these concepts are not considered to be standalone but are all part of a seamless companywide matrix of interactive concepts, which can be summed up as company-wide quality work, of, by and for all. In essence, this means that 'quality' is everybody's responsibility from the chief executive downwards.

David Hutchins has over several decades worked in all of the cultural blocks and has consistently managed to integrate all of these differences into a single companywide approach. When the concepts covered are integrated into a total company-wide programme, the intention is to make that organisation the best in its business; in Japanese terms this implies 'Dantotsu', which means 'number one thinking'.

Accessible and practical in approach, Quality Beyond Borders is split into short sections, each representing a self-contained idea for the reader to digest and reflect on. It is a valuable resource for business practitioners, students and academics alike that will enable you to reach beyond your own borders to implement new ideas with significant results.

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Book Details

ISBN: 9781138565104
ISBN-10: 1138565105
Format: Paperback / softback
(234mm x 156mm x mm)
Pages: 336
Imprint: Routledge
Publisher: Taylor & Francis Ltd
Publish Date: 12-Apr-2019
Country of Publication: United Kingdom

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Author Biography - David Hutchins

Following a career in Industrial and Production Engineering in the Automotive and Printing machinery sectors, resulting in the position of Works Manager, David Hutchins moved into education and consultancy in 1969 primarily to stimulate a response from British manufacture to the growing challenge from Japan. He organised the first ever seminar in the UK entitled Total Quality Control in 1973. Established his own consultancy, education and training organisation in 1975, was responsible for the inspiration and organisation of the epoc making event The Japanese Approach to Product Quality held at the Institute of Directors in 1979 at which Professor Ishikawa made his one and only ever visit to the UK and Europe. Since then David Hutchins has continued to pursue and confirm his beliefs in an approach to the achievement of Quality Excellence through people involvement and empowerment as opposed to the short sighted conformance route. ã David's specialties include Hoshin Balanced Scorecard, Policy and Strategy Deployment and Policy Control, Project by Project Improvement, Root Cause Analysis (RCA), self managing workgroups and quality circles, New Product Development tools and process, Supply Chain Management, Benchmarking, creation and deliver of distance learning materials to Level 7 from Level 3 in the Quality Sciences and Disciplines. ã David has implemented Quality Circles into a regional organisation of the British Ambulance service and to Etisalat, the sole Telecommmunications company in the Arab Emirates. David's is UK Secretary General for the International Association of Schools Quality Control Circles (IAQCCC); Honorary Member of the Asian Pacific Quality Society; Fellow of the Chartered Quality Institute UK (CQI); Senior Member of the American Society for Quality (ASQ); a Juran Institute Master Black Belt. David is author of a number of publications in the quality management field. His most recent Hoshin Kanri - A Strategic Approach to Continuous Improvement was published by Gower in September 2008. ã

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