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Description - Salesforce.com For Dummies by Liz Kao

Your all-access guide to reaping the benefits of Salesforce.com Salesforce.com has a rapidly expanding influence over the way companies across the globe interact with their clientele. Written by Salesforce.com insiders with years of experience in customer relationship management (CRM) solutions, Salesforce.com For Dummies gives you an edge in building relationships and managing your company's sales, marketing, customer service, and support operations. You'll discover how to organize contacts, schedule business appointments, use forecasting tools to predict upcoming sales, create accurate projects based on past performance, and so much more. A customizable, on-demand CRM solution, Salesforce.com allows businesses to organize and manage all of their customer information?leads, opportunities, contacts, accounts, cases, and solutions?in one place. Whether you're a Windows or Mac user, this down-to-earth, friendly guide shows you how to maximize Salesforce.com's capabilities to close deals faster, gain real-time visibility into sales, and collaborate instantly.

Customize the new user interface with apps, widgets, and tools
Prospect leads, drive sales, and provide outstanding customer service
Manage contacts, identify opportunities, and analyze your results
Collaborate with colleagues using Chatter

If you're new to Salesforce.com or an existing user looking for the latest tips and tricks to maximize its potential, this friendly guide has you covered.

Buy Salesforce.com For Dummies by Liz Kao from Australia's Online Independent Bookstore, Boomerang Books.

Book Details

ISBN: 9781119239314
ISBN-10: 1119239311
Format: Paperback / softback
(234mm x 188mm x 22mm)
Pages: 456
Imprint: John Wiley & Sons Inc
Publisher: John Wiley & Sons Inc
Publish Date: 15-Apr-2016
Country of Publication: United States

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Author Biography - Liz Kao

Liz Kao learned to use, sell, implement, and build processes for Salesforce.com while working for the company. She has built dozens of business-specific apps for the software. Jon Paz is a Salesforce consultant who has helped enterprise clients deliver world-class solutions to business challenges.