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Description - Six Sigma by Donna C. S. Summers

With a focus on training, Six Sigma: Concepts, Tools and Techniques captures the fundamentals of Six Sigma methodology and shows how to use its tools and techniques to improve customer satisfaction and business performance. Offering a practitioner's point of view, this book covers key topics such as leadership and strategic planning; creating a customer focus; quality function deployment; teams and teamwork; DMAIC problem-solving; measures and metrics; project management; statistical methods; control charts; design of experiments; reliability; failure modes and effects analysis; and lean manufacturing. Realistic industry examples support each topic and thoughtful take away tips make it an excellent academic and industry reference.

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Book Details

ISBN: 9780131716803
ISBN-10: 0131716808
Format: Paperback
(234mm x 179mm x 22mm)
Pages: 416
Imprint: Prentice Hall
Publisher: Pearson Education (US)
Publish Date: 1-Aug-2006
Country of Publication: United States

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