We are open but due to high demand and courier delays, delivery times are expected to be longer.
0

Call Boomerang Books 1300 36 33 32

Description - The Convenience Revolution: How to Deliver a Customer Service Experience That Disrupts the Competiti by Shep Hyken

When you make it easier for customers to do business with you, they will reward you with their money, their loyalty, and their referrals.

Theres a reason they call it a convenience store - because its convenient! When you have to pick up a gallon of milk, would you rather stop by a large supermarket or a 7-Eleven? Customers who shop at convenience stores know the selection is smaller and the prices are often higher...yet they still come in droves because of the ease of purchase.

What about the minibar in your hotel room? Thats convenient too...but the convenience comes at a cost. Did you ever stop to think that the same $5.00 can of Coca-Cola in the hotels mini-fridge can be bought down the hall from the vending machine for just $1.25? Yet even with that can of Coke being four times more expensive, hotels are restocking minibars every day.

Customers will pay for convenience. And theyll choose to do more business over time with the people and companies that make their lives more convenient!

Whether youre trying to out-service a competitor or disrupt an entire industry, creating less friction and being more convenient for your customers should be your strategy. When you raise the convenience bar, you create the next level of amazing customer experience.

This book shows you how to leverage convenience as a powerful way to differentiate yourself from your competition. Youll learn six compelling strategies, supported by numerous examples and case studies that will fuel your plan to create a focus on convenience for your customers.

The value proposition is both simple and profound: when you reduce friction and make it easier for customers to do business with you, theyll reward you with their money, their loyalty, and their referrals. Thats the advantage of being a part of The Convenience Revolution.

Buy The Convenience Revolution: How to Deliver a Customer Service Experience That Disrupts the Competiti by Shep Hyken from Australia's Online Independent Bookstore, Boomerang Books.

Book Details

ISBN: 9781640950528
Format: Hardback
Pages: 214
Imprint: Sound Wisdom
Publisher: Sound Wisdom
Publish Date: 2-Oct-2018
Country of Publication: United States

Book Reviews - The Convenience Revolution: How to Deliver a Customer Service Experience That Disrupts the Competiti by Shep Hyken

» Have you read this book? We'd like to know what you think about it - write a review about The Convenience Revolution: How to Deliver a Customer Service Experience That Disrupts the Competiti book by Shep Hyken and you'll earn 50c in Boomerang Bucks loyalty dollars (you must be a Boomerang Books Account Holder - it's free to sign up and there are great benefits!)


A Preview for this title is currently not available.