We are open but due to high demand and courier delays, delivery times are expected to be longer.
0

Call Boomerang Books 1300 36 33 32

Description - The World of Customer Service by Pattie Gibson

Master the exceptional customer service skills that are most important in all types of organizations today with the powerful, practical presentation in THE WORLD OF CUSTOMER SERVICE, 3rd Edition. This book demonstrates how effective customer services techniques can help readers and their organizations achieve critical goals, deal with problems and complaints, consistently exceed customer expectations, and create loyal customers. Readers focus on the strategies most important in customer service today with insights and memorable examples from practicing professionals. Several new chapters highlight how to maximize revenue and customer satisfaction, effectively solve problems and resolve complaints, and better understand the impact and potential of today's social media. Future and practical professionals also gain new insights on establishing their own personal customer service habits for success in all areas of business.

Buy The World of Customer Service by Pattie Gibson from Australia's Online Independent Bookstore, Boomerang Books.

Book Details

ISBN: 9780840064240
Format: Paperback / softback
(277mm x 216mm x 10mm)
Pages: 224
Imprint: South Western Educational Publishing
Publisher: Cengage Learning, Inc
Publish Date: 20-Jun-2011
Country of Publication: United States

Other Editions - The World of Customer Service by Pattie Gibson

Book Reviews - The World of Customer Service by Pattie Gibson

» Have you read this book? We'd like to know what you think about it - write a review about The World of Customer Service book by Pattie Gibson and you'll earn 50c in Boomerang Bucks loyalty dollars (you must be a Boomerang Books Account Holder - it's free to sign up and there are great benefits!)


A Preview for this title is currently not available.