We are open but due to high demand and courier delays, delivery times are expected to be longer.
0

Call Boomerang Books 1300 36 33 32

Description - Total Quality Service by D.H. Stamatis

Total Quality Service rises to the business challenge of the 90s. It explains in the most concise terms possible the principles of TQS. The research stands-most unhappy customers do not complain. Instead, they never again buy from businesses that just once left them unsatisfied.What then is TQS? In the simplest terms, it is the true commitment to operationalizing the concept of customer focus, establishing service performance standards, measuring performance against benchmarks, recognizing and rewarding exemplary behavior, and maintaining enthusiasm for the customer at all times.Companies that do not provide quality service not only won't compete-they won't exist. Let Total Quality Service put you and your employees on the cutting edge of customer satisfaction.

Buy Total Quality Service by D.H. Stamatis from Australia's Online Independent Bookstore, Boomerang Books.

Book Details

ISBN: 9781884015830
ISBN-10: 1884015832
Format: Hardback
(229mm x 152mm x 22mm)
Pages: 336
Imprint: CRC Press Inc
Publisher: Taylor & Francis Inc
Publish Date: 1-Aug-1995
Country of Publication: United States

Book Reviews - Total Quality Service by D.H. Stamatis

» Have you read this book? We'd like to know what you think about it - write a review about Total Quality Service book by D.H. Stamatis and you'll earn 50c in Boomerang Bucks loyalty dollars (you must be a Boomerang Books Account Holder - it's free to sign up and there are great benefits!)


A Preview for this title is currently not available.